Your first session
From your message to a written plan
Five steps, and you hear the fee before the second one.
- 01
You write or call
Tell us what you are looking for and the times that suit you. We reply within one business day.
- 02
You get the fee in writing
A benefits check if you have insurance, or a Good Faith Estimate if you pay yourself.
- 03
You join by video
Use the link we send. Be in a private place, in a state where we are licensed.
- 04
You meet for 50 minutes
Your story, what you take, the options and a plan.
- 05
You receive the plan
In writing, with the date of the next visit.
Before you connect
A short checklist
- A phone, tablet or computer with a camera and a microphone
- A quiet, private place where you will not be interrupted
- Every medicine and supplement you take, with doses
- Your pharmacy's name, and a phone number where we can reach you if the call drops
- The address where you will be during the visit, so we can confirm you are in a state where we are licensed
If the video fails
Your prescriber calls you by phone, and the visit goes on there if it can. If it cannot, we book another time at no charge to you for the missed one.
Questions
Before your first visit
What happens in the first visit?
A 50-minute video conversation with one prescriber about what has been happening, what you take now and what you want from care. You leave with a written plan. The first session page walks through before, during and after.
What is confidential, and what are the limits?
We keep your records private and share them only as the law allows or with your written permission. The limits are few: a serious risk of harm to you or someone else, a court order, and abuse that the law requires us to report.
How soon can I be seen?
We cannot promise a date. A person on our staff replies within a business day with the next times available, or tells you if there is a wait.
Ask for your first visit
We reply within one business day.