How fees work
What sets the fee, and what you hear before you start.
Insurance we work with
We bill some commercial PPO plans directly and are out of network with other plans. We do not bill Medicare or Medicaid from this practice, and if you have either we tell you before you book.
Some commercial PPO plans: billed to your plan
Other plans: out of network
Medicare and Medicaid: not billed here
If you pay yourself
The fee depends on the kind of visit and how long it runs. You get it in writing before the first visit, and you pay when the visit ends. A few reduced-fee visits are held each month: ask when you write. HSA and FSA cards work.
Set by the kind of visit and its length
In writing before you start
Paid when the visit ends
Receipts for reimbursement
After a visit you can ask for an itemized receipt (a superbill) that lists the date, the kind of visit and a diagnosis code, to send to your plan. Your insurer will see that code. Your plan decides whether it reimburses anything, so ask it first.
An estimate in advance
If you pay without insurance, you have the right to a Good Faith Estimate of what your care will cost before it starts. We send one in writing before your first visit. If a bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Your rights, at cms.gov/nosurprisesChecking your benefits
Before your first visit our staff checks your plan's mental health benefits and tells you what they find: whether the visit is covered and whether a copay or deductible applies. You can also call the number on your card first.
What the first visit includes
The first visit is a 50-minute video evaluation with one prescriber. Follow-up visits are about 20 minutes. Every visit ends with a written plan.
Your first session
Questions
About a bill
Do you take my insurance?
We bill some commercial PPO plans directly and are out of network with other plans. We do not bill Medicare or Medicaid from this practice. Tell us your plan when you write, and before your first visit we check it and tell you what we find.
What is a superbill, and can I use it?
A superbill is an itemized receipt you can ask for, with the date, the kind of visit and a diagnosis code. If you pay yourself, you can send it to your plan and ask for reimbursement. Your plan decides whether it pays anything, so ask it before you start.
What is a Good Faith Estimate?
If you pay without insurance, you have the right to receive an estimate of what your care will cost before it starts. We send one in writing before your first visit. If a bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.
Can I use an HSA or FSA card?
Yes. Health savings and flexible spending cards work for visits here. Keep your receipt, or ask us for an itemized one.
Ask what a visit would cost
Tell us your plan, or that you pay yourself, and you get it in writing before you book.