What we prescribe by video, and what we do not

A prescription follows an evaluation

We do not prescribe by message, form or phone call to someone we have not evaluated. Your first visit is an evaluation, and what comes after it is decided there.

No controlled medicine is promised

Whether a prescriber can prescribe a controlled medicine by video depends on federal and state rules, your history and their judgment. We never promise one before a visit, and some people are asked to be seen in person with another clinician.

Refills happen at visits

Your plan says when your supply ends and when your next visit is. Please book before you run low. We do not refill by message between visits.

Lost or early medicine is not replaced early

If a medicine is lost or runs out early, tell us. We will talk about it at a visit, and we do not replace it before the date in your plan.

Nothing changes without a conversation

A medicine is started, changed or stopped only after we have talked, and we say what to expect. You can ask to stop at any time, and we will tell you how to do it safely.

We say so when medicine is not the answer

Sometimes the right step is therapy, a medical check or waiting. We will say it plainly and help you find it.